At Indian Deseret, we strive to provide high-quality custom apparel. Since all our products are custom-printed on demand specifically for you, we have a strict refund and replacement policy.
1. Damaged, Defective, or Wrong Items
If you receive a product that is damaged, has a printing defect, or is the incorrect item/size compared to what you ordered, we will provide a free replacement or a full refund.
- Report within 24 hours: You must report the issue within 24 hours of delivery. Claims reported after 24 hours cannot be accepted.
- Unboxing video required: Please record one continuous, uncut video of opening the sealed package, clearly showing the shipping label and the product. Claims without an unboxing video cannot be approved.
- Process: Email support@indiandeseret.in with your Order ID, the unboxing video and clear photos of the damage, defect or wrong item.
- Resolution: Once your claim is approved, we will place your replacement order within 48 hours, free of charge. If a replacement is not possible, we will issue a full refund to your original payment method.
- Please keep the item unwashed and unused with its tags and packaging until your claim is resolved.
2. Size Exchanges & Customer Mistakes
Because each item is custom-made to order, we cannot accept returns, refunds, or exchanges if:
- You ordered the wrong size (please refer to our size charts before buying).
- You changed your mind or no longer want the product.
- You provided an incorrect shipping address.
3. Order Cancellation
You can cancel your order within 4 hours of placing it. Once printing begins at our manufacturing facility, the order cannot be cancelled or refunded. To cancel, please email us immediately at support@indiandeseret.in.
4. Refund Processing Time
Once a refund is approved, it will be processed and automatically credited back to your original payment method (bank account, UPI, or card) within 5 to 7 business days in accordance with Indian banking norms.
5. Cash on Delivery (COD) orders
- After you place a COD order, we email you a one-click link to confirm it. We start making your order only after you confirm.
- COD orders that are not confirmed within 24 hours are cancelled automatically — nothing is charged.
- If a COD parcel is refused or returned, or two COD orders are left unconfirmed, Cash on Delivery is turned off for that phone number/email and future orders can be paid online only.
- A ₹49 COD handling fee applies. Paying online (UPI, card, net banking) has no extra fee.